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Why you need Technical Support?
Industry analysts believe that a significant portion of a company’s computing costs are the result of end users figuring out how to use new systems. Save time and money by bundling your support requests through a single technical support channel.
This technical support program provides extended services for requesting, logging, and responding for customer’s support demands around the clock and 365 days during the contract execution. This covers all related requests, locally and internationally, for any services etc. as stated in your support contract.
Your System is too important to Fail
Mission critical applications demand an expert support infrastructure to ensure smooth operation and maximum uptime. Protect your investment in solutions against critical errors by engaging our teams of product experts and take advantage of our focus on speed and quality.
Data security is of major importance, especially to a computer company with large multinational customers. To eliminate any risk to our data and to prevent anyone from claiming negligence, the customer has to observe the minimum requirements as following:
- Antivirus measures,
- External access control,
- Using of private passwords and changing of them regularly,
- Data backup and Fire protection
The Customer Support Service Program
The M&S program is available to help you make the most of your investment in the products & Solutions. To help you get the answers you need, when you need them, we have designed technical support services tailored to fit a range of customer requirements.
This portal is designed to provide your organization’s designated technical support contacts with a handy source of reference information related to the second-line support services available to you from SOMAC-IT and it’s technology partners support to enable you to effectively support your end users.
Our goal is to provide you with high-quality technical assistance to help your customers get the most out of their investment. Being responsive to our clients’ technical inquiries is the cornerstone of our operations and service delivery model.
This portal outlines the model for engaging the Support Program. It is intended to provide guidance to partners delivering first-line support on software products that make up the Intelligent Forms Platform. By providing you with information on processes and best practices, we hope to ensure that you have the best possible experience when interacting with our Enterprise Support team.
Note: This page is currently under construction. Please Contact US to obtain more information.
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DICOM Group plc has changed its name to Kofax plc and has adopted the Kofax brand name across all its offices worldwide, including TOPCALL. 
